Process Central is where your organisation’s Standard Operating Procedures (SOPs), automation and AI agents live together — documented, executed and provable under a single audit trail. This documentation is split into two parts:

User Guide

Day-to-day use: finding, writing, executing and tracking SOPs and tasks.

Administration

Owner and admin functions: users, roles, billing, AI config and evidence.

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What you can do with Process Central

Document SOPs

Build step-by-step procedures with instructions, screenshots and expected results in the SOPository.

Execute with evidence

Run SOPs step-by-step and capture proof that each one was actually followed.

Allocate work

Assign SOPs and tasks to the right people and teams with clear ownership.

Link governance

Connect each SOP to the policies, standards, objectives and risks it delivers against.

Govern automation & AI

Bring automation playbooks and AI agents under the same SOPs and audit trail as your people.

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Who this is for

  • Team members who run procedures and complete tasks day to day.
  • Managers who allocate work and monitor performance.
  • Administrators and owners who configure the organisation, manage users, and produce evidence for audits.
Some areas — such as Templates, Process Maps and Agentic Ops — depend on your subscription tier. Assignments and Audit & Evidence are only visible to administrators and owners. If you can’t see a screen mentioned here, check your plan or ask your administrator.